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Community Engagement Coordinator

Country/Region:  GB
Field:  Consulting

London, GB

Type of Contract:  Permanent
Level of experience:  Any


The global leader in public transport infrastructure, SYSTRA has specialised in the mass transit and rail market since 1957. The main shareholders of SYSTRA are SNCF and RATP. Its ambition is to serve emerging needs for collective and sustainable mobility throughout the world. With a presence in 80 countries, SYSTRA manages over 3,000 projects for high-speed systems, traditional rail lines, metros and tramways throughout the world.

SYSTRA are looking to expand our Signature Team in the UK, working on high profile infrastructure projects such as Crossrail and HS2, we are building on our 50 years of success in the UK by growing our team and looking for passionate people to deliver projects across our portfolio.


We are now seeking to strengthen and grow our Engineering Project team in London, by recruiting an experienced Community Engagement and Relations specialist.


The ideal candidate will be able to demonstrate a range of experience within the Civil Engineering/Transportation/Infrastructure sectors.


This is a fantastic opportunity for an enthusiastic Community Engagement Coordinator to further their career in a highly motivated and inspirational environment.


The role


To be responsible for engaging, consulting, listening and managing all community matters in relation to a major infrastructure project.


Main Duties


  • Contribute to and deliver the Community Liaison and Investment plans together with the wider Community team.
  • Proactively engage with the wider team reviewing programmed activity in order to mitigate construction impacts on local stakeholders and the community.
  • Manage and attend relevant project and supply chain meetings to ensure that all communications (including Advanced Notification Letters) and community relations activities are planned and delivered within required timescales.
  • Ensure that the project values: Leadership, Safety, Integrity and Respect are reflected in all activity undertaken on behalf of the project.
  • Execute training workshops and toolbox talks, ensuring the wider project team and supply chain are aware of community sensitivities and act as good neighbours.
  • Engage with the local community, providing appropriate information at the right time. 
  • Investigate and resolve any complaints and enquires including those received from the client Helpdesk or Project Manager, initiate any necessary corrective action and advise the client Helpdesk of the outcome of action taken within agreed timescales.
  • Manage the enquiries and complaints database.
  • Co-ordinate the required resources and attend community engagement events such as public exhibitions and community meetings.
  • Maintain good working relationships with all parties associated with the project, including client stakeholders and the local community.
  • Maintain and produce written records in relation to community liaison activity including producing debrief notes following stakeholder meetings.
  • Co-ordinate community investment and corporate social responsibility initiatives, ensuring that a large percentage of these are classed as sustainable, developing a bank of community investment initiatives which can be cascading down to the supply chain.
  • Support the survey process and implement corrective actions based on feedback received.
  • Ensure that community safety is given priority consideration in all activity undertaken on behalf of the project.




  • Experience in dealing with the public and external parties
  • Experience of being able to respond to complaints and enquiries in a professional, sensitive and informative way
  • Experience of working in a communication environment
  • Experience working in a construction or infrastructure environment
  • Public Relations experience and understanding of how the media works


The following experiences are desirable:


  • Experience working in a design environment
  • Adobe InDesign or Photoshop
  • Degree qualified or equivalent
  • Relevant CSCS Card
  • Member of CIPR and certificate in Public Relations or equivalent


In return, we offer a very competitive salary with a comprehensive and attractive benefits package with opportunities for flexible working and career development.


Please note, we do have a preferred supplier list for the provision of recruitment services and we will not accept unsolicited CVs from suppliers not currently on our PSL.


SYSTRA is committed to having a diverse and inclusive workforce. We are an Equal Opportunities Employer and value applications from all.

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