ICT Technician

Country/Region:  GB
Field:  Support & transversal

Manchester, GB

Type of Contract:  Permanent
Level of experience:  Any
Job number: 

Around the world, SYSTRA’s specialists plan, design, integrate, test, commission, project manage and deliver mass transit and mobility solutions that are relied on by more than 50 million people every day.

For more than 60 years, the Group has been committed to helping cities and regions contribute to their development by creating, improving and modernising their transport infrastructure with sustainability, accessibility and innovation at the heart of our designs. With over 8,250 colleagues globally and around 1000 in the UK & Ireland we are growing significantly and seeking out the very best talent to join the SYSTRA signature team and be part of leading the way in infrastructure design.

Main Function of Job

Reporting to the ICT Service Delivery Manager, the main role of this post is to assist in the day to day operation of the various computers and ancillary devices across all SYSTRA’s offices, frequent visits will be required, sometimes at short notice.


Main Duties

  • The role will be 90% office-based.
  • First-line support to end-users covering Microsoft Windows, Microsoft 365, software installation
  • Daily checks on office IT equipment. Requirement to start in the morning at 08:30h to provide support to staff.
  • Travel to other offices within UK/IR to provide support and undertake regular checks
  • Administration of virtual and physical servers
  • Administration of Active Directory
  • Fixing and administering peripherals including printers, scanners, voice headsets
  • Training end users in new technology
  • Imaging new PCs, laptops, servers, tablets


Educational Requirements

  • Relevant higher-level qualification in an IT-related subject




  • Previous experience in a similar role
  • Working as part of an ICT administration team




  • Excellent knowledge of Microsoft Windows administration
  • Excellent knowledge of ICT Helpdesk procedures
  • Good understanding of databases and modern web-based technologies
  • Ability to solve problems logically and work methodically
  • Excellent written communication skills
  • Excellent oral communication skills


  • Experience of Virtual Machine management
  • Experience with BackupExec software
  • Experience of Microsoft 365 back-end administration
  • Experience of network configuration & security


Behavioural Skills

  • Ability to work as part of a team
  • Willing to learn and develop within the IT environment
  • Highly organised with good time management skills
  • Self-motivated
  • Accurate with an eye for detail
  • Professional


Our three core values: Excellence, Connected Teams and Bold Leadership are kept at the heart of everything we do. We strive for the highest levels of technical excellence, achieving the best results through teamwork, both locally and internationally, and reward innovative thinking through encouraging all colleagues to think as leaders. We offer clear and well supported pathways for career development and qualification attainment, a competitive remuneration package including a bonus and private healthcare, an electric car scheme and a broad suite of flexible benefits to suit your lifestyle.

Because we value who you are as much as what you do, we want you to feel supported at work. We offer hybrid working, balancing the benefits of working from home with time in our modern, well-equipped offices for that crucial in-person contact, team development and collaborative working. We also recognise that life doesn’t always run to the same schedule for everyone, so we have a dedicated flexible working policy to support you in tailoring your work life to reach your full potential, for more details on this, please get in touch.

Diversity & Inclusion

We provide a warm welcome and encourage applications from a diverse range of people who can enrich our company and offer perspectives which will drive better solutions in a truly inclusive environment. Our employee led working groups and clearly defined strategy help us to keep at the leading edge of important issues and keep us accountable. We want our colleagues to feel comfortable to bring their whole selves to work and continually seek new ideas and contributions to ensure we continue to grow and develop in this space.


It’s no surprise that people do their best work when they feel physically and mentally supported. Our SYSTRA Wellness Programme offers a wide range of support; from Wellness champions, to free health checks, healthy eating workshops and regular seminars, alongside access to a wide range of external support. We offer two paid days for charity work and an ever-growing social calendar.

Apply and find out more about how Systra can support you in your career journey. If you require any adjustments to support you in your application or interview process please email:

reasonableadjustments@systra.com  where your request will be treated confidentially and with respect. We pledge to offer an interview to any candidates with a disability who apply for a role and meet the minimum criteria.

As we are always looking to expand our team, we would still be interested in hearing from you if you fulfil most, but not all, of the relevant criteria for the role – you could still be just what we are looking for.