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IT Support Technician, Level 2

Country/Region:  CA
Field:  Support & transversal

Montreal, CA

Type of Contract:  Permanent
Level of experience:  02-05 years



About SYSTRA Canada


SYSTRA Canada is part of the SYSTRA group, an international consulting and engineering group, a world leader in the design of transport infrastructures. SYSTRA Canada is an engineering and consulting firm who is dedicated to transportation solutions, whether for passengers or goods.


Imagining and implementing the safest, most efficient, and economical tailor-made transport solutions: this is what guides us daily. Thanks to the know-how of our 7500 experts, we are involved in all phases of transport projects: Preliminary and design studies, construction phases, test and commissioning, operation, and maintenance.


Our engineers work with passion to provide people around the world with the opportunity to move freely every day. They are men and women who put all their business expertise and human qualities to work to transform the world through innovative means of transport. Join them and let's invent tomorrow's public transport together.


SYSTRA's ambition is to be the benchmark for transport solutions and an opinion leader in mobility.



Role and responsibilities


  • Solve technical problems and provide support to level 1 and 2 users.
  • Ensure the processing and resolution of requests using the ticketing system in place.
  • Ensure the installation of hardware and software components.
  • Configure equipment, perform installations for users and ensure performance monitoring.
  • Participate in writing and updating IT documentation.
  • Update hardware and software inventory.
  • Participate in various IT projects, installations and updating of the IT equipment.
  • Keep up to date with technological developments related to the industry.
  • Carry out any task or mandate related to the position at the request of the IT Manager.





Education: Diploma of College Studies (DCS/DEC) in Computer Science

Years of experience: 3 to 5 years professional experience in a similar position


Technical competencies:

  • Very good knowledge of Windows 10 operating systems.
  • Very good knowledge of Office 365 suite, Teams and SharePoint Online.
  • Programming knowledge, (DOS Scripts on Windows, Visual Basic Macros Vlookup on Excel, C++ on Arduino, Python on RPi, VB.Net on Visual Studio), an asset.
  • Knowledge of Autodesk Suite (Civil3d), Solidworks and EPDM, an asset.
  • Knowledge of Active Directory, an asset.


Personal & soft skills:   

  • Excellent customer service and priority management skills.
  • Autonomy and ability to work independently and collaboratively with multiple teams.
  • Good stress management, organized and professional.
  • Excellent analytical skills, logical thinking and good problem-solving skills.
  • Documentation and communication skills.
  • Fluency in French and English, spoken, read and written.



Employment terms and conditions


Contract nature: Permanent

Location: Montréal, Québec

Division: IT

Reports to: IT Manager

Remuneration: According to the profile.



This job description is intended to provide an indication of the nature and levels of work, knowledge, skills, abilities, and other essential functions to be carried out as part of fulfilling the role mentioned in the job title. Various other duties will apply as required.

In this description, the masculine gender is used for easy reading purposes and includes the feminine.

SYSTRA Canada is committed to having a diverse and inclusive workforce.

We are an Equal Opportunity Employer that values applications from all and offers employment equity based on the merits and abilities of candidates and personnel.



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