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IT Support Technician (Temporary position)

Country/Region:  CA
Field:  Support & transversal
Location: 

Montreal, CA

Type of Contract:  Permanent
Level of experience:  02-05 years

SYSTRA Canada is part of the SYSTRA group, an international consulting and engineering group, a world leader in the design of transport infrastructures. SYSTRA Canada is an engineering and consulting firm whose primary focus is to offer transportation solutions, whether for passengers or goods: feasibility studies of building a new railway line, increasing the capacity of the existing infrastructure, privatization of a railway.

Understand better who we are by visiting www.systracanada.com.

 

 

CDI: Temporary position, 1 year with possibility of extention

Reports to: IT Director

 

Specific Responsibilities/Tasks:

  • Solve technical issues and provide support to level 1 and 2 users;
  • Ensure hardware and software installation;
  • Configure hardware, carry out installations for users and conduct follow-up regarding hardware performance;
  • Assist in writing and updating IT-related documentation;
  • Update hardware and software inventory;
  • Participate in various IT projects as well as updating the IT infrastructure;
  • Staying up to date on technological developments related to the field;
  • All other job-related requests from the IT director.

 

Education (minimum and desired):

DEP in Information Technologies

 

Experience (minimum and desired):

  • 2 years’ experience in a technical support position;

 

Personal and Other Qualifications:

  • Customer service oriented and problems follow-ups;
  • Logical thinking and excellent analytical and problem solving skills;
  • Very good knowledge of Windows 7 and Windows 10
  • Very good knowledge of the Office 2016 suite, Skype for Business and SharePoint Online
  • Can work independently as well as part of a team.
  • Good stress management, organized and professional.

 

Language Requirements:

Fully bilingual French/English (spoken and written)

 

We Are Offering:

  • Full time temporary position (37.5 hours / week) Monday to Friday;
  • Salary to be discussed.

 

Note: In this description, the masculine gender is used for easy reading purposes and includes the feminine.


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