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Senior Program Manager - Program Delivery Partners

Country/Region:  CA
Field:  Project Management

Toronto, CA

Type of Contract:  Permanent
Level of experience:  10-15 years
Job number: 



SYSTRA Canada Presentation

SYSTRA Canada is part of the SYSTRA Group, an international consulting and engineering group, a world leader in transportation infrastructure design. SYSTRA Canada is an engineering and consulting firm, mainly dedicated to the transportation of people and goods.

Imagining and implementing the safest, most efficient, and most economical tailor-made transport solutions: this is what guides us on a daily basis. Thanks to the know-how of our 7,500 experts, we intervene in all phases of transport projects: preliminary and design studies, construction phases, tests and commissioning, operation and maintenance.

Our engineers work with passion to offer people around the world the opportunity to move freely every day. They are men and women who put all their business expertise and human qualities at the service of the transformation of the world through innovative means of transport. Join them and let's invent together the public transport of tomorrow.

SYSTRA's ambition is to be the reference in transport solutions and a thought leader in mobility.



Job Summary

As a member of the Project Management and Management team of the Program Delivery Partner (PDP), the Senior Program Manager takes ownership of the projects which they are responsible for as designated by their line manager. They are responsible for meeting and, if possible, exceeding the client's expectations for these projects.  They will use their experience to promote a culture of best practices in health, safety, well-being and quality throughout the program. They will have to proactively engage with the site teams to understand the positive and/or negative points and work with the teams to develop resolutions that are best for program.



Role and responsibilities

  • Proactively engage the various on-site construction teams.
  • Understand the monitoring and engagement of key performance indicators, directly related to the established monthly measurement criteria.
  • Understand the management of resources, interfaces, and constraints.
  • Develop plans to improve the skills of all collaborators, including the supply chain, to ensure that we leave  better trained employees on site, in particular in connection with Humber College,  George Brown College and Telfer Business School, as well as our program training strategy.
  • Work closely with the project control team to maintain up-to-date performance measures across the program.
  • Oversee all phases of project management, including design, construction, quality control, personnel and budget management. 
  • Be the safety manager for all ongoing project work
  • Recommends and initiates changes in project execution plans, identify areas for improvement to be proposed to the sector concerned in business and operating processes.
  • Interacts with customers and other stakeholders to ensure goals are met.
  • Manages external relations important for the realization of the project (e.g. statutory authorities).
  • Establishes and maintain excellent working relationships with, for example, architects, electrical and mechanical consultants, civil and structural engineers, building experts, structural experts, real estate consultants, planning consultants, contractors, cost consultants and other specialists.
  • Builds and maintains networks with peer project teams and other disciplines.
  • Tracks key industry/profession trends through networking and professional development.
  • May represent the consotrium on professional institutions, sector committees, boards of directors, etc.



Required skills

Formation: Diploma, or equivalent with professional experience, in one or more disciplines of project management and construction management, or other relevant discipline

Number of years of experience: Minimum 10 years of experience Professional Relevant

Technical skills:

  • Membership in a key industry association, such as the Chartered Institute of Building (CIOB) or the Institution of Civil Engineers (ICE)
  • In-depth understanding of construction methodology, innovative methods of realization, planning, delivery and site logistics.
  • Detailed knowledge of contractual and commercial procedures. Ability to conduct negotiations with third parties.
  • Strong project management expertise
  • Experience in vetting market intelligence and sharing with the multiple stakeholders
  • Mastery of technology, software, and desktop applications, including BIM and data management.
  • Fluency in English, spoken, read, and written.
  • Fluency in French, spoken, read, and written, an asset.
  • In addition to mandatory training courses:
    • Membership / Fellow / Certified Fellow status with one or more professional institutions
  • Relevant CSCS Card


Personal qualities:         

  • Demonstrates a high level of leadership and key competencies and acts as an exemplary model of compliance with the Values and Code of Ethics of the company.
  • Provides direction and guidance to an integrated team, supervision and indirect supervision of staff in a matrix environment; provides timely feedback to ensure the cohesion of the business unit and the optimal use of the team's skills; Monitors work assignments to ensure timeliness and compliance with policies and processes. Develops and implements action plans to address performance gaps.
  • Provides high-level leadership in the field of project and construction management to those assigned to each of the program delivery units.
  • Understands how the business works and proactively seeks out opportunities.
  • Leads teams or other colleagues by consistently adopting the following behaviors:
    • Effectively leads others, gives clear direction, mentors and helps others reach their full potential.
    • Successfully convince and influence others towards a desired course of action.
    • Demonstrates a better perspective and explores innovative approaches in the search for a better solution. Uses new technologies and helps others to adapt.
    • Presents clearly and communicates effectively, confidently, taking into account their audience.
    • Builds and leads high performing, multidisciplinary teams
    • Leads, engages, motivates and coaches others. Acts as a role model and inspire and empowers others. Competent to mentor and coach at levels within the Projects & Construction Delivery Team


  • Consistently adopt the following behaviors:
    • Takes responsibility for one's actions, leads by example and act ethically, legally and responsibly. Be self-aware and make the most of your talents, skills and ingenuity.
    • Sets SMART goals and effectively manage resources and tasks.
    • Collaborates well with internal and external stakeholders, building relationships of trust and respect.
    • Supports the identification, resolution and overcoming of challenges.
    • Adapts and responds well to changing priorities and requirements.
    • Be focused on customer satisfaction and offer excellent service to external and internal customers.
    • Makes responsible choices that have a positive impact on the environment.
    • Well-developed decision-making and problem-solving skills
    • Treats all people with respect, fairly and consistently.
    • Articulates a delivery vision and common culture
    • Creates the environment for successful implementation of processes
    • Creates and delivers persuasive and engaging presentations to wide range of audiences in our industry
    • Leads and strategizes collaboration model internally and externally
    • Manages client relationships effectively
    • Respectfully listens to others and considers all views presented.
    • Teamwork – balances team and individual responsibilities; gives and welcomes feedback.
    • Puts team success above own interests



Conditions of employment

Nature of the contract: Permanent – Full-time

Location: Toronto – ON – Canada

Division: Transport

Reporting to: Head of Projects and Construction Delivery

Remuneration: According to the profile


Note :

The purpose of this job description is to provide an indication of the nature and levels of work, knowledge, skills, abilities and other essential functions to be performed in the role referred to in this job description. Other functions will apply as required.

In this description, the use of the masculine is chosen for readability purposes and includes the feminine.

SYSTRA Canada is committed to a diverse and inclusive workforce.

As an employer, we are committed to employment equity, value and value applications from all, and provide equal opportunities for employment based on the merits and skills of candidates and staff.


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