Share this Job

Capability, Knowledge And Skills Transfer Manager 1

Country/Region:  CA
Field:  Support & transversal

Toronto, CA

Type of Contract:  Permanent
Level of experience:  05-10 years
Job number: 

About SYSTRA Canada

SYSTRA Canada is part of the SYSTRA group, an international consulting and engineering group and world leader in the design of transport infrastructures. SYSTRA's ambition is to be the benchmark for transport solutions and an opinion leader in mobility. SYSTRA Canada is dedicated to transportation solutions for both passengers and goods.

Imagining and implementing the safest, most efficient, and economical tailor-made transport solutions is what guides us daily. With 7500 experts globally, we specialize in all phases of transport projects: preliminary and design studies, construction phases, test and commissioning, operation, and maintenance.

Our employees work with passion to provide people around the world with the opportunity to move freely every day. They are professionals who put all their business expertise and human qualities to work to transform the world through innovative means of transport. Join us, and let's invent tomorrow's public transport together!


Role summary

The Capability, Knowledge and Skills Transfer Manager (CKST Manager) will work within the CKST team to support connection and collaboration with our internal Metrolinx stakeholders as part of the Program Delivery Partner (PDP) team.

Reporting to the CKST Lead, the CKST Manager will help undertake a gap analysis discovery to establish the required capabilities for upskilling PDP team members within the GO Expansion (GOE) scope and inform a CKST Baseline Strategy for the GOE program. The CKST Manager will help map the competencies required for each PDP Delivery Team function.

The CKST team will develop a PDP team competency matrix, outlining the specific knowledge, skills, abilities, and qualifications for all job families within the PDP Delivery Team. As part of this matrix development, the CKST team will develop best practices and upskilling training assets that are scalable and repeatable for Knowledge Transfer across the GO Expansion program and beyond to other Metrolinx programs within the organization’s portfolio.


Core Responsibilities

  • Conduct gap analysis discovery to establish the required capabilities for upskilling PDP team members within the GO Expansion (GOE) scope and inform a CKST Baseline Strategy for the GOE program.
  • Develop a training matrix that supports individual career progression for current and new PDP employees as they progress on the GO Expansion program. 
  • Collaborate with Metrolinx’s Capital Projects Group (CPG) Knowledge, Training and Change Business Services Team to improve best practices for developing learning and development (L&D) assets
  • Support the establishment and ongoing support of Communities of Practice to foster professional capability development 
  • Project manage and support the development of induction training for PDP employees to ensure consistent understanding and adoption of internal processes, business practices and culture
  • Manage the development and delivery of L&D projects with PDP SMEs, ensuring structure and consistency across all topics to support the learner experience
  • Identify, coordinate, and facilitate opportunities for different CKST delivery processes, including but not limited to:
  • Training Programs​
  • Coaching and Mentoring (formal and informal)​
  • Communities of Practice
  • Learn @ Lunch Sessions  
  • Back to Basics Training or 101 Training
  • Lessons Learned Sessions​
  • Knowledge Sharing Content



  • Manage the communication of lessons learned and program progress of knowledge transfer to relevant internal and external stakeholders
  • Monitor and report on progress and performance across all aspects of knowledge and skills transfer and review to support continuous improvement



Education: Bachelor degree in HR, business management or others

Years of experience: 5+

Technical Competencies:

  • Experience managing teams 
  • A minimum of 5 years' experience, plus Project &/or Program Management qualifications
  • A minimum of 2 years’ experience in managing project development within complex Learning and Development/Project/Programme delivery environments 
  • Experience in organizational development, team management, Lean & Agile methodologies, edtech and innovative training approaches and continuous improvement 
  • Experience of managing, developing and delivering knowledge and skills transfer within programs or project delivery environments 
  • Strong communication skills, change management and stakeholder management skills 


Behavioural Skills:          

  • Outstanding written and verbal communication skills
  • Relationship Management skills
  • Negotiation skills
  • Problem-solving skills
  • Organization and time management skills


Employment terms and conditions

Contract nature: Permanent      

Location: Toronto

Division: Transit

Reports to: Capability, Knowledge and Skills Transfer Lead

Remuneration: TBD



This job description is intended to provide an indication of the nature and levels of work effort, knowledge, skills, and abilities to be carried out as part of fulfilling the role. Various other responsibilities will apply as required.

In this description, the masculine gender is used for easy reading purposes and includes the feminine.

SYSTRA Canada is committed to having a diverse and inclusive workforce.

We are an Equal Opportunity Employer that values applications from all and offers employment equity based on the merits and abilities of candidates and personnel.



Job Segment: Change Management, Program Manager, Relationship Manager, Manager, Business Manager, Customer Service, Management