High Performance and Change Manager

Country/Region:  CA
Field:  Project Management

Toronto, CA

Type of Contract:  Permanent
Level of experience:  10-15 years
Job number: 


High Performance and Change Manager – Corridor Delivery


About SYSTRA Canada

SYSTRA Canada is part of the SYSTRA group, an international consulting and engineering group, a world leader in the design of transport infrastructures. SYSTRA Canada is an engineering and consulting firm who is dedicated to transportation solutions, whether for passengers or goods.

Imagining and implementing the safest, most efficient, and economical tailor-made transport solutions: this is what guides us daily. Thanks to the know-how of our 7500 experts, we are involved in all phases of transport projects: Preliminary and design studies, construction phases, test and commissioning, operation, and maintenance.

Our engineers work with passion to provide people around the world with the opportunity to move freely every day. They are men and women who put all their business expertise and human qualities to work to transform the world through innovative means of transport. Join them and let's invent tomorrow's public transport together.

SYSTRA's ambition is to be the benchmark for transport solutions and an opinion leader in mobility.



Job Summary

  • We are looking for a change specialist to join our Capability and Change team.
  • Reporting to the High Performance and Change Lead, you will be responsible for planning and executing activities to achieve the change management strategy that enables a complex rail infrastructure enhancement program for our client in Canada.  We are the Delivery Partner working with our client to leave a legacy of a sustainable, high performing, empowered culture that leads to repeatable delivery success.
  • The objective of the High Performance and Change team is to create a “learn it all”, collaborative culture with our client and their supply chain through change, that delivers program capability, empowers and encourages innovation.
  • This role reports into MCS but is based at the client premises working with our Corridor Delivery Teams and an assigned Delivery Vice President


Key Responsibilities

  • Build trusted relationships with key stakeholders within Metrolinx including Program Delivery Teams, key Tier 1 and 2 suppliers where the planned transformation will have the most impact on the GO Expansion Program
  • Deliver change programs for each of these audiences to:
    • Embed new skills and processes identified by the SMEs in the functional teams,
    • Bridge the gap identified through the maturity assessments across each perspective
    • Roll out general set of improvements required of modern PDTs and Suppliers e.g., health and safety, planning, commercial change, risk
    • Develop the collaborative behaviors required for strong delivery partnerships to be established between client and supply chain
  • Support the successful rollout and embedding of change initiatives through effective engagement with stakeholders and feedback with recommendations for improvement
  • Undertake audits to monitor the success of planned and unplanned change processes and plan any remedial work to address shortfalls in embedment
  • Manage the processes for planned and unplanned changes and deliver a train the trainer program to enable teams to own their transformation
  • Deliver leadership and management development programs (using coaching, and other collaboration tools such as Core Strengths) to address assessed shortfalls
  • Support the High Performance and Change Lead to further identify and execute change in the areas where the transformation would have the most impact and to deliver the Program Outcomes in partnership with the Major Program Leadership Team



Technical Competencies Required


The postholder will bring subject matter expertise from either a specific sector/s or specialist capabilities that they employ in a change management capacity across multiple clients, sectors and geographies. 


The key technical competencies required to perform the role well are outlined below.


  • Degree level education in Change Management or equivalent industry experience evidencing major change program outcomes
  • Certified change practitioner in one or more recognised change methodology


Other Relevant Notes


  • Based in Toronto
  • Work from Metrolinx offices