ERP Solutions Manager - IFS

Country/Region:  GB
Field:  Support & transversal

York, GB

Type of Contract:  Permanent
Level of experience:  Any
Job number: 

Around the world, SYSTRA’s specialists plan, design, integrate, test, commission, project manage and deliver mass transit and mobility solutions that are relied on by more than 50 million people every day.

For more than 60 years, the Group has been committed to helping cities and regions contribute to their development by creating, improving and modernising their transport infrastructure with sustainability, accessibility and innovation at the heart of our designs. With over 8,250 colleagues globally and around 1000 in the UK & Ireland we are growing significantly and seeking out the very best talent to join the SYSTRA signature team and be part of leading the way in infrastructure design.

ERP Solution Manager – IFS


We currently have an exciting opportunity for an experienced ERP Solutions Manager to join our SYSTRA Business Systems Team delivering continuous improvement to the IFS10 system.  With the opportunity to be based from any of our UK & Ireland offices, benefitting from our hybrid working approach, this role offers flexibility whilst still being an integral member of a team working on challenging projects and providing innovative solutions.

Working within the Business System team, this role supports the UK & Ireland ERP platform covering Project Management, Finance, HCM, CRM and Procurement. The role will interface with our internal business stakeholders, understanding functional requirements and working with our IFS10 technical expert to deliver the relevant changes and improvements to the system’s performance.

The ERP Solutions Analyst will be part of a team accountable for development of technical artefacts to support the business-as-usual functionality of the platform and improvement projects to expand the solution.


Main Duties:

  • Reporting to the Systems Architect, you will work with key business subject matter experts (SMEs) to influence how business processes are developed and implement changes to the IFSV10 solution to reflect this.
  • Support and deliver reporting requirements and customisations within IFS10.
  • Ensure all developments are tested and validated with stakeholders prior to deployment.
  • Develop training material.
  • Ensure functional documentation is completed to the required standard.
  • Ensure our change management process is followed.
  • Ensure testing risks and issues represented at meetings are escalated appropriately.
  • Manage a team of two personnel to deliver the improvements to the solution and day to day solution maintenance 
  • Report and address process issues, potential change requests and deliver impact assessments as required
  • Manage governance – ensure that all allocated activities and documentation adhere to project governance quality requirements and are submitted by the communicated deadlines
  • Ensure adherence to project values, policies, processes and system architecture to deliver to scope on time and to budget
  • Maintain and support business processes including 2nd line support of tickets

Experience Required:

  • This role requires considerable professional experience of IFS enterprise resource planning software, from end user through to system admin.  Experience of IFS10 essential.
  • The ability to be able to design customisations within the IFS Enterprise Explorer and Aurena interfaces.
  • Extensive experience of managing business change.
  • IFS Functional expert in at least one and detailed knowledge of two of the following areas:
    • Projects
    • SCM
    • Finance
    • CRM
    • HCM
  • Experience of supporting end users with functional queries
  • Experience of creating specifications of IFS CRIM’s
  • Undertake requirement capture and documentation.
  • Experience of managing third party suppliers.
  • Excellent ability to deliver in a pressurised environment.
  • Ability to work independently without direct supervision.
  • Good communication skills, including the ability to communicate and present both at a technical and non-technical level.


  • Certification or able to demonstrate through experience Project Method methodologies (essential)
  • Able to undertake overseas assignments where required
  • Line management responsibility


Our three core values: Excellence, Connected Teams and Bold Leadership are kept at the heart of everything we do. We strive for the highest levels of technical excellence, achieving the best results through teamwork, both locally and internationally, and reward innovative thinking through encouraging all colleagues to think as leaders. We offer clear and well supported pathways for career development and qualification attainment, a competitive remuneration package including a bonus and private healthcare, an electric car scheme and a broad suite of flexible benefits to suit your lifestyle.

Because we value who you are as much as what you do, we want you to feel supported at work. We offer hybrid working, balancing the benefits of working from home with time in our modern, well-equipped offices for that crucial in-person contact, team development and collaborative working. We also recognise that life doesn’t always run to the same schedule for everyone, so we have a dedicated flexible working policy to support you in tailoring your work life to reach your full potential, for more details on this, please get in touch.

Diversity & Inclusion

We provide a warm welcome and encourage applications from a diverse range of people who can enrich our company and offer perspectives which will drive better solutions in a truly inclusive environment. Our employee led working groups and clearly defined strategy help us to keep at the leading edge of important issues and keep us accountable. We want our colleagues to feel comfortable to bring their whole selves to work and continually seek new ideas and contributions to ensure we continue to grow and develop in this space.


It’s no surprise that people do their best work when they feel physically and mentally supported. Our SYSTRA Wellness Programme offers a wide range of support; from Wellness champions, to free health checks, healthy eating workshops and regular seminars, alongside access to a wide range of external support. We offer two paid days for charity work and an ever-growing social calendar.

Apply and find out more about how Systra can support you in your career journey. If you require any adjustments to support you in your application or interview process please email:  where your request will be treated confidentially and with respect. We pledge to offer an interview to any candidates with a disability who apply for a role and meet the minimum criteria.

As we are always looking to expand our team, we would still be interested in hearing from you if you fulfil most, but not all, of the relevant criteria for the role – you could still be just what we are looking for.